Privacy Policy

Information We Collect

We collect personal information that you voluntarily provide to us when you use our services, contact us, or interact with our platform. This includes information necessary to deliver our dissertation consultation and tutoring services effectively.

• Your name, email address, phone number, and academic institution
• Your degree level, subject area, and dissertation topic or research interests
• Communication records including emails, chat messages, and consultation session notes
• Payment and billing information processed through our secure payment gateways
• Technical data such as IP address, browser type, and device information for security and analytics

How We Use Your Data

We use your personal information to deliver, maintain, and improve our dissertation consultation services. Your data helps us match you with the right PhD tutor and provide personalised academic guidance.

• To connect you with suitable PhD-qualified tutors based on your subject area and requirements
• To schedule and conduct consultation sessions and communicate important updates
• To process payments securely and manage your account and service history
• To send you relevant information about your sessions and respond to your enquiries
• To improve our services, analyse usage patterns, and enhance user experience

We do not sell, rent, or trade your personal information to any third parties for marketing purposes. Your data is used solely to provide you with the best possible dissertation support experience.

Data Sharing

We share your personal information only in limited circumstances where it is necessary to deliver our services or comply with legal obligations. We ensure that all third-party partners adhere to strict data protection standards.

• With our PhD tutors to facilitate your consultation sessions and academic guidance
• With trusted payment processors to securely handle transactions and billing
• With service providers who help us operate our platform, such as hosting and email services
• When required by law, regulation, or legal process to protect our rights or the safety of others

Data Security

We implement robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, and regular security assessments.

• All data transmitted between your device and our servers is encrypted using SSL/TLS technology
• Access to personal information is restricted to authorised personnel who require it for their role
• We conduct regular security audits and vulnerability assessments to maintain our defences
• Our payment processing partners are PCI DSS compliant and adhere to industry security standards

While we strive to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and remember your preferences. You can control cookie settings through your browser preferences.

• Essential cookies These are necessary for the platform to function properly, enabling core features such as navigation and secure access
• Analytics cookies These help us understand how users interact with our platform, allowing us to improve performance and user experience
• Preference cookies These remember your settings and preferences to provide a more personalised experience during your sessions

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform and your user experience.

Your Rights

We respect your rights regarding your personal data. Under applicable data protection laws, you have certain rights that you can exercise at any time. We are committed to responding to your requests promptly and transparently.

• Right to access You can request a copy of the personal information we hold about you
• Right to rectification You can request correction of any inaccurate or incomplete information
• Right to erasure You can request deletion of your personal data when it is no longer necessary
• Right to restrict processing You can request limitation on how we use your information
• Right to data portability You can request your data in a structured, machine-readable format
• Right to withdraw consent You can withdraw your consent for data processing at any time

To exercise any of these rights, please contact us at info@dissertationtutors.com. We will respond to your request within 30 days as required by applicable regulations.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, maintaining your account, and complying with legal obligations.

• Account information is retained for the duration of your active engagement with our services
• Transaction and payment records are retained as required by financial regulations and tax laws
• Consultation session records are retained to provide continuity of support during your academic journey
• After your account becomes inactive, we will securely delete or anonymise your data within a reasonable timeframe

Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please do not hesitate to contact us using the details below.